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How to Fix Roblox Error 264

Same Account on Different Device

"Duplicate Session Error"

MEDIUM Active

Fixes verified Apr 2026

Error 264 occurs when your Roblox account is logged into a game on one device and then someone (including you) logs into the same account on a different device. Roblox only allows one active game session per account at a time. When a second session starts, the first one is immediately disconnected with this error. This can also indicate that someone else has access to your account.

Quick Fixes

  • Check if you are logged into Roblox on another device
  • Sign out of all other devices and change your password
  • Enable two-factor authentication on your account
  • Make sure no one else knows your login credentials
  • Close Roblox on all devices, then reopen on just one

Causes & Solutions

You may have Roblox open on your phone, tablet, or another computer at the same time. When you launch a game on the second device, the first device gets disconnected with error 264.

Close Roblox on other devices

  1. Check all your devices (phone, tablet, PC, Xbox) for open Roblox sessions
  2. Close Roblox completely on every device except the one you want to play on
  3. On mobile, make sure to force-close the app, not just minimize it
  4. Wait about 30 seconds for the old session to fully disconnect
  5. Launch the game again on your preferred device

Frequently Asked Questions

Still Not Fixed?

If none of these fixes worked, try these resources: